Questions

Frequently asked questions

Proof within 1 business day. Ships within 3 business days of approval, often sooner. The rest is below, and if your question is not here, email and ask.

Production begins after your proof is approved and payment is received. Orders ship after payment.

How long will it take to get my order?

You get a digital proof within one business day of ordering, and usually the same day. Nothing is made until you have approved it.

After you approve, your order ships within three business days, and often sooner. Shipping is free on every order and most parcels arrive within two to five days of leaving here. Faster services are offered at checkout if you need one.

Do you have a minimum order?

No. One tag for one new hire is a real order and we are glad to have it.

The price per tag does drop with quantity, so if you know more people are starting soon it is worth ordering them together.

Do you charge a setup fee?

No. No setup fee, no artwork fee, and no charge for proofs or for changes to them. The price on the price list is the price.

Can you match the exact colour in my logo?

We get as close as we can, but we cannot promise an exact match to a PMS number. Sublimation puts the ink into the surface itself, so whatever is underneath affects the result. On brushed gold the ink warms noticeably, on brushed silver a little, and on white metal or matte plastic hardly at all, which is why those two give the truest colour.

One honest limit: a proof is a picture on your screen, and no screen can promise you what a printed tag will look like in your hand. Your monitor is lit from behind and a nametag is not. The proof is there to catch a colour that is plainly wrong, and if a shade matters a great deal to you, ask and we will make one tag and post it to you before we make fifty.

How should I send my logo?

A vector file is best: .eps, .ai, .cdr, .svg, or a PDF with the artwork still as vector. Those can be scaled to any size with no loss.

If you only have a picture of the logo, send the largest version you have: 300 dpi at the size it will be printed, or better. There is a page on this site about artwork that goes into more detail.

Can I send you a finished design instead?

Yes, and thank you. Set the page size of your document to the size of the tag, put one tag per page, and make it a multi-page PDF with a page per tag. No crop marks. If the design bleeds off the edge, extend it 1/8 inch past the trim.

Convert type to curves so a font we do not have cannot substitute itself. Upload it where you would normally upload a logo; zip it if there are several files.

What fonts can we use?

Any free font, any font you send us, or anything in Adobe Fonts. If you have a brand font, send the file and we will use it.

If you have no preference, say so and we will pick something that suits the logo and show you on the proof.

Do you keep our design on file?

Yes. Your logo and the layout of your tag are kept, so a reorder next year comes back identical to the ones on the wall. Signing in shows your past designs and reorders them in a couple of clicks.

Can you rush an order?

Yes. Priority handling is 10% of the order with a $10 minimum, and it moves your job to the front of the queue. Expedited shipping is separate and chosen at checkout.

If a date really matters, say so in the order notes or email before ordering and we will tell you honestly whether it is possible.

Can you ship to several addresses?

One address per order. We do not post tags out individually to people at different sites. If you need that, place a separate order for each address.

What if something is wrong when they arrive?

Email and tell us. If we made a mistake against the approved proof, we remake it at our cost.

If the approved proof had a typo in it, we will remake those tags at a reduced price. They are custom items and cannot be resold, so please read the names on the proof carefully before approving.